Account verification (KYC)
Complete verification is required ahead of every withdrawal. It safeguards your account and keeps the platform inside anti-money-laundering rules. Depositing and playing remain possible while verification is under way.
What we need
Photo ID
A passport, identity card or driving licence. Both sides where relevant, with every corner in view.
A selfie with your ID
A clear photograph of you holding that same document next to your face.
Proof of address
A bank statement or utility bill from the past three months bearing your name and address.
Proof of payment
On request, a screenshot or photo of the card (middle digits concealed) or e-wallet used. The name has to agree with your account.
How verification works
- Send your documentsUpload them in your profile or hand them to live chat. Please use your registered email address when writing to support.
- We review themMost documents are checked quickly; accounts still awaiting verification wait longer for payouts.
- You are verifiedOnce approved, withdrawal requests proceed to the usual review within 2 business days.
For a smooth check
- Ensure the name matches on every document and on your account.
- Use a valid, undamaged document that is wholly visible, with all four corners in the photograph.
- Proof of address must be under three months old.
- Deposits and withdrawals must use a payment method held in your own name.
- Forgotten your password? Use the reset link on the sign-in page; it is sent to your registered email, the same address that self-exclusion and account closure require.