Questions, answered
Does rakeback carry wagering?
No. It reaches your real-money balance after each session, never expires and may be withdrawn at once.
What do I need before my first withdrawal?
Full verification: a photo ID, a selfie holding it and a recent proof of address.
What if I withdraw while a bonus is active?
The bonus and its balance are cancelled, so please complete the wagering first.
May I try games without depositing?
Yes. Every game here has a free demonstration, apart from the live tables.
How much may I withdraw?
€20,000 a week and €50,000 a month on non-jackpot winnings; jackpots are not capped.
How soon is a payout made?
Up to two business days for review, followed by the speed of your chosen payment method. The minimum is €40.
Which games count towards wagering?
Slots 100%, live play 10%, table games and video poker 0%.
How do I obtain the app?
Open the site in Safari (iOS) or Chrome (Android) and add it to your home screen; there is no store involved.
Whom should I contact?
Use live chat at any hour, or write to support@luckybboom.com from your registered address.
Must I verify before depositing?
No. You may deposit and play at once. Verification becomes necessary before your first withdrawal.
Why was my withdrawal settled in instalments?
A withdrawal above a method's per-payment limit is divided. A higher club level can raise your personal limit.
May I deposit using a friend's card?
No. Deposits must come from a payment method held in your own name, and the name must match your account.
Is crypto supported?
Yes — BTC, ETH, LTC and USDT are all accepted. Fiat and crypto balances are kept apart and cannot be merged.
What is the top win with bonus funds?
€10,000 across all bonus types, with the cash-out after wagering limited to 10 times the initial bonus.
How can I close my account?
Write to support@luckybboom.com from your registered email address, or use live chat. Self-exclusion comes into force within 24 hours and lasts at least 6 months.